Last Updated: September 7, 2025
eazro’s Return Policy
We want you to be completely happy with your purchase. If for any reason you’re not, we’re here to help.
1. Eligibility Window
You have 30 days from the date of delivery to return or exchange your item. After 30 days, we, unfortunately, cannot offer you a refund or exchange.
2. Condition of Items
To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags still attached. We reserve the right to refuse a return if the item appears to be used, damaged, or altered in any way.
3. Non-Returnable Items
For health and safety reasons, certain items are considered final sale and cannot be returned. These include:
* Gift cards
* Downloadable software products
* Items marked as “Final Sale” or “Clearance”
* Personal care items (e.g., skincare, makeup)
* Undergarments and swimwear
4. How to Start a Return
* Log in to your account and navigate to your “Order History.”
* Select the order with the item you want to return.
* Click “Request Return” and follow the prompts.
* If you checked out as a guest, please use our guest return portal [Insert Link Here] and enter your order number and email address.
After submitting your request, you’ll receive a pre-paid return shipping label via email. Please print it out, attach it to your package, and drop it off at any [Your Preferred Courier, e.g., USPS, UPS, FedEx] location.
5. Refunds
Once we receive and inspect your return, we’ll send you an email to notify you of the approval or rejection of your refund.
* If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
* Please note that original shipping fees are non-refundable unless the return is a result of our error.
6. Exchanges
If you need to exchange an item for a different size or color, please follow the return process mentioned above. In your return request, you can specify that you would like an exchange and note the new item you’d like. Exchanges are subject to item availability. If the item you want is out of stock, we will issue a refund instead.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our customer support team immediately at [customer.services@eazro.com]. Please include your order number and a photo of the issue. We’ll work with you to resolve it as quickly as possible.
8. Contact Us
If you have any questions about your return, please don’t hesitate to reach out to our customer support team.
* Email:- customer.services@eazro.com
* Business Hours:- Monday – Friday, 9:00 AM – 5:00 PM EST